Claiming a Device

How to claim a new device using the claim code printed on it.

Every Banana Pin device (e.g. a Skymetric sensor) ships with a claim code printed on it, in a format like PLX-7F3A-92KD.

Steps

  1. 1Sign in to the Banana Pin dashboard and select the workspace you want the device to belong to.
  2. 2Go to Claim Device.
  3. 3Enter the claim code exactly as printed on the device.
  4. 4Submit. If the code is valid and unclaimed, the device is added to your workspace.

What happens after claiming

  • The device becomes visible in your workspace under its product (e.g. Skymetric).
  • If this is the first device for that product in your workspace, the workspace is automatically granted access to that product — no separate activation step.
  • The device starts reporting telemetry as soon as it's online and claimed.

Troubleshooting

  • "Invalid claim code" — double-check the code printed on the device; codes are case-sensitive and specific to one device.
  • "Device has already been claimed" — the device is already in another workspace. If that's unexpected (e.g. a used or returned unit), contact support.
  • A claim code can only be used once, and only claims the device into one workspace at a time.